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FAQ

FREQUENTLY ASKED QUESTIONS

  1. Why Choose White Haathi Desgins jewelry?

Our jewelries are created in such a way that it enable self- expression and celebrate beauty, grace and positivity in our world. Hence we design our collections for personal storytelling, coupling meaningful concepts with traditional Indian design elements to create a unique design language for women. We handcraft each & every item like they are meant for ourselves or our loved ones and also we ensure our collections are safe even for sensitive skin, we use best in class materials with international standards of purity. 

  1. How do I get in touch with your brand?

You can contact us by emailing on our email id – whitehaathidesigns@gmail.com or visit our store in Kolkata and make sure to book an appointment before visiting our store.

Also you can get in touch through our social media platform:

Instagram: @whitehaathidesigns

  1. How can I order online

You can directly purchase our items on this website by clicking on the BUY IT NOW button. Even you can buy White Haathi Jewelry from Amazon, Flipkart.

  1. How do I pay?

We accept payments through all debit & credit cards & different range of wallets like Google Pay, PhonePe, PayTm, etc.

  1. How much tax & duties will I have to pay?

Tax duties will be applicable as per your country's regulation and will be borne by the customer. In some cases, you may be required to pay the additional custom duty value to the courier company in order to receive your order.

For India, all prices are inclusive of GST.

Please note we are unable to advise the duty amount. For more information, please write to us on whitehaathidesigns@gmail.com

  1. Since it is Silver will it get tarnished?

Silver by nature is prone to get oxidized when in contact with air. We use the anti-tarnish process which prevents the oxidation of silver metal and preserves the shelf-life. Further, it also depends upon the usage by customer and handling of jewels.

 

  1. Will I be prone to allergy while wearing these products?

You don't have to worry or be cautious while wearing silver jewelry as it is treated with hypoallergenic finishes which makes it suitable for all skin types.

  1. What warranty do you offer on your products?

To maintain our high standards of customer satisfaction, we offer 1 year of warranty from the date of sale. Any repairs on manufacturing defects only and services within this period will be free of charge. Post 1 year any repair or service is chargeable.

  1. Can I change or amend my order once it has been placed?

We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you’ve received it, in accordance with our Return Policy.

  1. What packaging will my order be shipped with?

Your order will be delivered to you in our signature White Haathi boxes. It not only looks fabulous, but makes the perfect storage solution and best for gifting purposes also.